Add an AI agent to your Five9 contact center
Keep Five9 as it is. Route calls to your Sentire number with a transfer in your IVR script, and the AI answers.
- Calls reach Sentire through a 3rd Party Transfer in your IVR script
- Your Five9 number, campaign, and agents stay as they are
- A guided setup shows every screen, with screenshots
How Sentire works with Five9
Calls reach Sentire through a 3rd Party Transfer in your IVR script
Your Five9 number, campaign, and agents stay as they are
A guided setup shows every screen, with screenshots
Set up in 4 steps
What you need
- A Five9 account with access to the Admin Console and VCC Admin
- A Five9 number (DID) for the campaign
- Your Sentire number, shown in the portal
- 1
Prepare your number
In the Admin Console, confirm your Five9 number and caller ID.
- 2
Build the IVR script
In VCC Admin, add a 3rd Party Transfer to your Sentire number, followed by a Hang Up.
- 3
Set up the campaign
Create a campaign that uses the script and add your number on the DNIS tab.
- 4
Start and test
Start the campaign and call your Five9 number to hear Sentire answer.
What to check in your Five9 demo
Book a DemoCHECK 01
Call your own number
Dial your Five9 number from another phone and hear the AI answer.
CHECK 02
Test the hand-off
Ask for a person and agree where the call should go when the AI can't help.
CHECK 03
Check the after-hours case
Call outside your opening hours and confirm what callers hear.
Questions about Five9
Book a demo if something else is on your mind.
Yes. A transfer in your IVR script sends calls to your Sentire number, where the AI answers.
No. Your number and provider stay exactly as they are. You forward calls to your Sentire line, and the AI answers.
Yes. The portal has a step-by-step Five9 guide of 19 steps, with screenshots for the key screens.
Plan details are on our Pricing page, and we can confirm exactly what applies to your business in a demo.
More systems Sentire works with
See all integrations
Ready to stop missing calls?
See Sentire answer a real call in a live demo. No setup required to take a look.
Prefer texting? Text +1 (857) 767-7618 to see it live.
