Privacy Policy
Last updated July 7, 2026
Overview
This Privacy Policy explains what information Sentire Systems ("Sentire," "we," "us") collects when a business ("tenant") uses our AI voice and SMS platform, and when that tenant's customers call or text a Sentire-powered number. It applies to sentiresystems.com and every tenant dashboard and phone number we operate.
Information we collect
We collect call audio and transcripts, caller phone numbers, SMS message content, calendar and booking details, tenant account and configuration data, and standard usage and log data (timestamps, call outcomes, latency, and similar diagnostic information).
Call recording and consent
Calls handled by Sentire may be recorded and transcribed to power the voice AI, improve accuracy, and maintain a record for the business. Recording-consent requirements vary by state and country; each tenant is responsible for providing any legally required notice to their callers, and we provide configuration options to support that notice.
How we use information
We use collected information to operate the voice and SMS pipeline, check and book calendar availability, recognize returning callers for a tenant that has enabled VIP recognition, generate call logs and analytics for the tenant's dashboard, and maintain the security and reliability of the platform.
Sub-processors
Call audio, transcription, and voice synthesis are processed through Twilio, Deepgram, OpenAI, and ElevenLabs. Calendar availability and bookings are processed through Google Calendar. Tenant and call data is stored in Supabase (PostgreSQL) with infrastructure hosted on AWS. Each of these providers processes data under their own terms and security commitments.
Data isolation and security
Every tenant's data is isolated using row-level security enforced at the database level. No tenant, or their callers' data, is ever queryable by another tenant. Access to production data is limited to what is required to operate and support the platform.
Data retention
Call recordings, transcripts, and booking history are retained for as long as a tenant's account is active, or as required to provide the service, unless a tenant requests earlier deletion or a shorter retention period is required by law.
Your rights and choices
Depending on where you are located, you may have rights to access, correct, or delete personal information we hold about you. Tenants can reach us at hello@sentiresystems.com to make a request on behalf of themselves or a caller.
Children's privacy
Sentire is a business tool and is not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy as the product evolves. Material changes will be reflected by updating the date below.
Contact us
Questions about this policy can be sent to hello@sentiresystems.com or +1 (857) 767-7618.